Frequently Asked Questions
Everything you need to know about our lighting solutions and services.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping within the continental US typically takes 3-7 business days, depending on your location.
Do SANSI products come with a warranty?
Yes, we stand by our quality. All SANSI LED products come with a comprehensive 5-year warranty covering manufacturing defects and performance issues.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund.
Are SANSI LED bulbs compatible with traditional dimmers?
While many of our products are dimmable, we recommend checking the specific product description for compatibility. For best results, use an LED-compatible trailing-edge dimmer.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.