Returns & Exchanges
At SANSI, we stand behind the quality of our home lighting and smart solutions, offering a 30-day window for returns or exchanges if you are not completely satisfied with your purchase. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the items in their original SANSI packaging, including all accessories, manuals, and the original invoice to ensure a smooth processing experience.
Ship to SANSI
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping the tracking number for your records.
Inspection and Refund
Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing